Kayenta Technologies LLC, DBA 3WAVE ("3WAVE") is committed to protecting its customers' privacy. Please review this Privacy Policy to better understand how 3WAVE collects information, how that information is used, and your options as to the collection and use of your information. This Privacy Policy is applicable to 3WAVE's customers and visitors to its website and is intended to provide information regarding 3WAVE's methods for collecting and use of information.
Whether you are communicating with 3WAVE or using its service, 3WAVE may collect the following categories of personal information about you:
We may collect data that can identify a particular person such as a name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, e-mail address, account name, or other similar identifiers.
We may collect information pertaining to customers and their services including: name, signature, social security number, address, telephone number, employment information, bank account number, credit or debit card number, or other financial information.
We comply with Payment Card Industry Data Security Standards (PCI-DSS). Information is encrypted and transmitted on a secured network (SSL); we do not store your credit card numbers in our database or on our servers. Credit card numbers are processed and tokenized by a secure credit card processing company.
We may collect records of products or services purchased, obtained, or considered or other purchasing or consuming histories or tendencies.
We may collect information regarding your browsing history, search history, and information regarding your interactions with our website, applications, or advertisements.
We may collect information regarding the precise geolocation information about a particular individual or device, especially when utilizing our website.
We may collect information that relates to the quantity, technical configuration, type, destination, location, and amount of use of a telecommunications service subscribed to by any customer that is made available to 3WAVE.
3WAVE may collect information from you through communications such as via the web, phone, email, mail, or through the services provided to you as a customer.
Information may be collected in the following ways:
3WAVE may monitor the network and take measurements of network performance and the performance of your Internet connection to improve the customer's or 3WAVE's overall service levels.
During communication with 3WAVE for service support, we may also access information about your customer premise equipment such as computers and wireless devices or other device settings to provide customized technical support or to install specific applications or services for your use.
3WAVE reserves the right to access broadband traffic from individual accounts for the purpose of general maintenance and management of the network, as well as upon request by law enforcement officials.
3WAVE may obtain credit information about you from third parties when you purchase products or sign up for services with 3WAVE.
3WAVE uses your information in connection with delivering its products and services to you. 3WAVE may also use the information supplied to personalize portions of our service. Some of these personalized services are made available directly by 3WAVE, while others may be offered by a partner. In addition, 3WAVE may analyze and evaluate customer preferences, comments, and criticism of its offerings to make improvements to the present and future versions of the service.
3WAVE may use personal information it collects to provide you with information or better services. In addition, we may use the non-personal information we collect to provide you with a better experience in the future. 3WAVE does not rent, sell, or trade your private information to any non-affiliated third party.
We may share your personal information with vendors that perform services on our behalf and only as necessary for them to perform those services. We a) require those vendors to protect any personal information they may receive in a professional manner consistent with our policy and b) will not provide personal information to anyone for the marketing of their own products and services without your consent.
3WAVE's websites or usage of them is not intended for children under the age of 13 years. 3WAVE does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for use of any of our products or services. In the event 3WAVE learns that we have collected personal information from a child under the age of 13 years without verification or parental consent, we will delete such information as quickly as possible.
3WAVE takes reasonable precautions to protect your personal information. We use a combination of physical, administrative, and technical safeguards. Internally, we require employees to use secured access authentication and passwords to obtain customer information, and we store electronic file information on a secure server, which is accessible only by authorized personnel.
No data transmission over the Internet can be guaranteed to be 100% secure, and we will not be held liable should a third party illegally obtain your personal information via an Internet transmission. While we do our due diligence to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
We only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
By using 3WAVE services, you agree with our Privacy Policy and practices and procedures contained herein regarding the collection and sharing of your information.
3WAVE will abide by all legally applicable data breach notification laws. In the states 3WAVE operates in, when we become aware of a breach of system security, we are required to conduct in good faith a reasonable and prompt investigation to determine the likelihood that personal information has been or will be misused for identity theft or fraud purposes. If such an investigation reveals that the misuse of personal information for identity theft or fraud purposes has occurred, or is reasonably likely to occur, 3WAVE will notify each affected customer. Such notification shall be provided in the most expedient time possible without unreasonable delay, considering the legitimate investigative needs of law enforcement.
3WAVE reserves the right to change, modify, or update this Privacy Policy at any time without notice. In the event of any modification, we will post the changes in this Privacy Policy so that you will know what information we are gathering and how we might use that information. However, if such changes are material, we will either announce the change on the home page of the site or take such other actions as we deem appropriate under the circumstances. Accordingly, you should periodically visit this page to determine the current Privacy Policy to which you are bound.